Return Policy

Return Policy

Last updated: September 24, 2026

At Liquor Shop Nepal, we want you to be happy with every order. This policy explains when you can return or replace a product, how refunds work, and how to cancel an order. Please read it together with our Privacy Policy.

1. Returns

A “return” means giving back a product you purchased from Liquor Shop Nepal. You may request a return if:

  • The product is defective (for example, a broken seal, spoiled or faulty product);
  • The product was damaged during shipping or delivery (for example, a cracked or leaking bottle);
  • You received the wrong or a different product from what you ordered; or
  • An item in your order is missing.

Please note:

  • Please review the product listing carefully before ordering. If you order the wrong item by mistake, or change your mind, you are not entitled to a return or refund.
  • Opened, used or partly consumed products cannot be returned, unless they are defective.
  • Returned products must be in their original form and packaging, with the original invoice.
  • You must raise your return or refund request within 48 hours of delivery.
  • Special offers, promotions or clearance items may have separate terms, which will be stated at the time of sale.
  • Liquor Shop Nepal may, at its discretion, accept a return even when it falls outside this policy.

2. How to request a return or replacement

  1. Contact us within 48 hours of delivery by phone, WhatsApp, Viber or email, and tell us your order number and the reason for the request (damaged, defective, missing item, wrong item, or price difference).
  2. Send clear photos of the product and its packaging, and your invoice, if we ask for them.
  3. We will review your request and tell you whether it is approved or rejected.
  4. If approved, the product must be returned to us (or collected by our delivery team) in its original form. Once we receive and check it, we will send the replacement or issue the refund.

If we do not have the product in stock, we may offer a refund instead of a replacement, and you agree to accept the refund in that case.

3. Refunds

When a return is approved and the product has been received back in its original form, the refund will be issued to you within 5 to 7 working days, using the payment method used for the order or another method we agree with you.

4. Check your order at delivery

To help us resolve any problem quickly, please check the seals, packaging and quantity of your order in front of the delivery person before accepting it. If you find a problem, tell the delivery person right away and contact us.

Our products are for customers aged 18 and above. Valid photo ID may be required at delivery. If the buyer cannot show proof of age, we may refuse to hand over the order, and the order may be cancelled.

5. Cancellations

If you want to cancel your order, please call or message our customer care as early as possible, and before your order is dispatched. Once an order is on its way, we may not be able to cancel it.

6. Disputes

If your request is rejected and you disagree, you can write to us at mail@liquorshopnepal.com with your order details and we will review it again. We aim to respond within 24 to 48 hours.

7. Contact us

Liquor Shop Nepal
Budhanilkantha, Kathmandu, Nepal
Email: mail@liquorshopnepal.com
Phone / WhatsApp / Viber: +977-9823620043
Customer service hours: 10:00 AM to 8:00 PM

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