Got a question about ordering, delivery, our stores, or Nepal’s liquor laws? Find quick answers below, grouped by topic. Still need help? Message us on WhatsApp and we will get back to you.
Ordering & Delivery
How do I place an order?
You can order directly through WhatsApp or browse and checkout on our website at liquorshopnepal.com.
What areas do you deliver to?
We currently deliver across Kathmandu, Lalitpur, Bhaktapur, Chabahil and Gaushala, with coverage expanding as we grow.
How long does delivery take?
Most orders within our core service areas are delivered within 30 to 60 minutes of confirmation, depending on your location and store availability.
Do you deliver 24/7?
Our Budhanilkantha store is open 24 hours a day. Our Chabahil store operates from 10 PM to 5 AM for late-night orders, so between the two locations we cover both daytime and overnight delivery.
Is there a minimum order amount?
There is no strict minimum order amount for most deliveries within our core service areas.
Do you charge for delivery?
Delivery charges may apply depending on your location and order size. Message us on WhatsApp or check at checkout for the exact amount.
Can I schedule a delivery for a specific time or date?
Yes. Message us on WhatsApp with your preferred date and time, such as for a party or event, and we will confirm availability.
Can I track my order?
You will receive order status updates directly via WhatsApp, from confirmation through to delivery.
Products & Authenticity
Are all your products 100% genuine?
Yes, we guarantee 100% genuine, brand-authentic products, with no counterfeits.
Do you sell imported and local brands?
Yes, we carry a mix of imported and local whisky, wine, beer, vodka, rum, gin, tequila and liqueur.
What if a bottle arrives damaged or tampered with?
Contact us within 24 hours of delivery with a photo of the item, and we will arrange a replacement or refund.
Do you offer gift packing?
Yes, we offer gift packing for special occasions such as birthdays, anniversaries and corporate gifting. Just mention it when placing your order.
Can I request a brand you do not currently list?
Yes, message us on WhatsApp and we will try to source it or let you know about availability.
Legal & Age Verification
What is the legal drinking age in Nepal?
The legal drinking age in Nepal is 18, as set out in Section 4A of the Liquor Act, 2031 (1974). Read our full breakdown in Nepal Liquor Act: Legal Drinking Age & Rules Explained.
Do I need to show ID on delivery?
Yes, our delivery staff may ask for valid government ID to confirm you meet the legal drinking age.
What happens if I cannot verify my age?
If valid ID cannot be provided at the time of delivery, the order cannot be handed over and may be returned to the store.
Are there restrictions on delivery hours due to local law?
Alcohol sale and delivery in Nepal are subject to the Liquor Act, 2031, including approved sale hours and designated dry days. We operate our stores within these regulations.
Payment
What payment methods do you accept?
We accept cash on delivery as well as secure online payment options.
Is online payment secure?
Yes, all online transactions are processed through secure, encrypted payment gateways.
Do you provide receipts or invoices?
Yes, an invoice is provided with every order.
Stores & Locations
Where are your physical stores located?
We operate two stores: Budhanilkantha (open 24 hours) and Chabahil (10 PM to 5 AM daily).
Can I visit and pick up in person?
Yes, walk-in purchases are welcome at both our Budhanilkantha and Chabahil stores during their operating hours.
What are your store hours?
Budhanilkantha is open 24 hours. Chabahil is open 10 PM to 5 AM daily. Our customer service team is available from 10 AM to 8 PM.
Bulk & Corporate Orders
Do you offer bulk or party discounts?
Yes, we offer special pricing for bulk and party orders. Message us on WhatsApp with your requirements for a custom quote.
Can businesses set up a corporate account?
Yes, businesses can set up a corporate ordering arrangement with us. Contact us via WhatsApp or email to get started.
Do you cater to events or weddings?
Yes, message us with your requirements and we will help plan bulk orders for weddings, parties and corporate events.
Returns, Support & Other
What is your return or refund policy?
If you receive a damaged, incorrect or tampered product, contact us within 24 hours for a replacement or refund.
How do I contact customer support?
You can reach us on WhatsApp at 982-3620043 or by email at mail@liquorshopnepal.com, between 10 AM and 8 PM. We aim to respond to queries within 24 to 48 hours.
Do you offer loyalty or repeat-customer discounts?
We periodically offer discounts and coupons for our customers. Follow us on Instagram and Facebook or check our website for current offers.
Is there an app, or only WhatsApp and the website?
Ordering is currently available via WhatsApp and our website. We do not yet have a dedicated mobile app.