Privacy Policy
Last updated: September 24, 2026
This website, liquorshopnepal.com, is owned and operated by Liquor Shop Nepal (“Company”, “we”, “us” or “our”), located at Budhanilkantha, Kathmandu, Nepal.
We take your privacy seriously and make reasonable efforts to protect it. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website, registering an account or placing an order, you consent to the collection, use and transfer of your information as described in this policy. Please read it together with our Terms & Conditions.
For the purposes of this policy, the data controller is Liquor Shop Nepal, Budhanilkantha, Kathmandu, Nepal.
1. What personal information do we collect?
When you visit our website, register an account, place an order or contact us, we may ask for or collect:
- Your name and date of birth (to confirm you are 18 or older)
- Email address and phone number
- Delivery and billing address
- Order history and the products you purchase
- Messages you send us through the website, live chat, email, phone, WhatsApp or Viber
- Feedback, reviews and survey responses you choose to submit
We do not collect personally identifiable information unless you provide it voluntarily or authorize us to collect it. If you start a checkout and do not complete it, we may retain the details you entered (such as your email address) in order to send you a reminder about your cart.
2. How do we use your information?
We may use your personal information to:
- Operate and manage our website and your account
- Process, deliver and confirm your orders
- Verify your age and identity, including at the time of delivery
- Provide the products and services you request
- Respond to your enquiries, requests and complaints
- Send you updates about offers, promotions or new products (you can opt out at any time)
- Send order-related messages, such as confirmations and invoices
- Improve our website, products and customer service
- Comply with legal and regulatory requirements
If you post a review or feedback, your name may be displayed alongside it. We may also record and monitor incoming calls to maintain service quality and train our staff.
3. What non-personal information do we collect?
We automatically collect certain information that does not directly identify you, such as your IP address, browser type, device type, pages visited, access times and referring website. We use this information for analytics, security and to improve how our website works.
4. Do we use cookies?
Yes. Cookies are small text files stored on your device. We use them to keep you logged in, remember your shopping cart, verify your age, keep the website secure and understand how visitors use our site. We do not store card numbers or other sensitive payment details in cookies.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work, such as the cart and checkout. To learn more about cookies, visit www.allaboutcookies.org. This policy covers only our own use of cookies, not cookies used by third parties or advertisers.
5. Third-party services
We use trusted third-party tools to run our store. These may include website analytics and search tools (such as Google services and privacy-friendly analytics), payment processors, live chat, email delivery and marketing services, and delivery partners. These providers receive only the information they need to perform their services and are expected to handle it responsibly.
Our website may also contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
6. Do we share or sell your information?
We do not sell your personal information. We share it only:
- With service providers and delivery partners who help us fulfil your order and operate the website
- When required by law, a court order or a government authority
- To protect our rights, safety or property, or that of our customers
- In connection with the sale or merger of our business
7. Payment information
Payments made online are handled by our payment providers. We do not store your full card details on our servers. If you pay by cash or card on delivery, payment is collected at the time of delivery.
8. Newsletters and promotional messages
We may send you newsletters, emails, SMS or messages about offers, events and new products. You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us using the details below.
9. Data security and retention
We use reasonable security measures to protect your information from unauthorized access, unlawful processing, accidental loss, destruction or damage. Access to personal information is limited to team members who need it to provide our products and services. We keep your information for as long as necessary to provide our services, meet legal and accounting obligations, and resolve disputes, or as long as the law requires or permits. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Your rights
You may ask to see the personal information we hold about you, and ask us to correct it if it is inaccurate or out of date. You may also ask us to remove your personal information from our active customer list, subject to any legal obligation to keep certain records. To make a request, contact us using the details below.
11. Can I opt out?
Yes. You can opt out of promotional communications at any time using the unsubscribe option in our messages or by contacting us. Please note that we may still send you important messages about your orders and account.
12. Minimum age
Our website, products and services are intended only for persons aged eighteen (18) years or older. If we become aware that a user is under 18, we may refuse service and close the account without notice. Valid photo ID may be required at the time of delivery.
13. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date. We will not notify you personally of every change, so please check this page regularly. Continued use of our website means you accept the updated policy.
14. Contact us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Liquor Shop Nepal
Budhanilkantha, Kathmandu, Nepal
Email: mail@liquorshopnepal.com
Phone / WhatsApp / Viber: +977-9823620043
Customer service hours: 10:00 AM to 8:00 PM